Thlynn LLC (DBA Rapid Glass Atx)
Polymer Dispersed Liquid Crystals (PDLC) Warranty
Last Updated: 28 April 2024
Thank you for your interest in the products and services of Thlynn LLC DBA Rapid Glass. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Thlynn LLC DBA Rapid Glass (the smart glass film and components).
1. Warranty Period:
This warranty is valid for a period of 5 Years from the date of purchase.
2. Coverage:
a. Defects in Materials and Workmanship: We warrant that our PDLC smart film products are free from defects in materials and workmanship under normal use and service. This includes any malfunction or failure of the smart film components.
b. Performance Assurance: Our smart film is guaranteed to maintain its specified performance characteristics throughout the warranty period. This includes optical clarity, switching speed, and durability under normal operating conditions.
c. Adhesive Performance: The adhesive used in our PDLC smart film is guaranteed to adhere effectively to the specified surfaces during the warranty period, ensuring proper functionality and longevity.
d. Electrical Components: We assure the proper functioning of all electrical components within the smart film, including control systems and wiring, during the warranty period.
3. Exclusions:
This warranty does not cover damages or defects resulting from:
a. Misuse: Any installation that does not adhere to the provided installation guidelines or misuse of the PDLC smart film will void the warranty. This includes scratches or damages caused by the customer after installation has been completed.
b. Unauthorized Modifications or Repairs: Any attempt to modify or repair the smart film by unauthorized personnel will void the warranty.
c. Acts of Nature, Accidents, or External Causes: Damages resulting from natural disasters, accidents, or external factors beyond our control are not covered by this warranty.
d. Environmental Factors: This warranty does not cover damages caused by exposure to extreme environmental conditions such as excessive heat, cold, humidity, or corrosive substances.
e. Third-Party Accessories: Any damages or malfunctions caused by the use of non-approved third-party accessories or components are not covered.
4. Claim Procedure:
Customers must adhere to the following procedure to make a warranty claim:
a. Provide proof of purchase, including the date of purchase and their order number.
b. Notify THLYNN (DBA Rapid Glass Atx) within a reasonable time after discovering the defect.
c. Schedule an inspection by authorized technicians or follow remote diagnostic procedures as instructed by THLYNN (DBA Rapid Glass Atx).
5. Remedy:
Upon validation of a valid warranty claim, THLYNN (DBA Rapid Glass Atx) will, at its discretion:
a. Repair the defective product using genuine replacement parts.
b. Replace the defective product with a new or equivalent product.
c. Refund the original purchase price.
If a specific product is no longer available, THLYNN (DBA Rapid Glass Atx) will provide an equivalent product of equal or greater value.
6. Limitation of Liability:
Our liability under this warranty is limited to the repair or replacement of the defective product. In no event shall THLYNN (DBA Rapid Glass Atx) be liable for any consequential, incidental, or special damages arising from the use or inability to use our PDLC smart film.
7. Technical Support:
Throughout the warranty period, customers are entitled to access technical support services provided by THLYNN (DBA Rapid Glass Atx). This includes assistance with troubleshooting, installation guidance, and software updates.
8. Disclaimer:
This warranty is the sole and exclusive warranty for our PDLC smart film and its electrical components, and is in lieu of all other warranties, express or implied.
Do not leave in the transparent mode for longer than 36 hours consecutively.
Thlynn LLC (DBA Rapid Glass Atx)
Cancellation Policy
Last Updated: 28 April 2024
1. Cancellation Deadline
1.1. Cancellation requests must be submitted to Thlynn LLC DBA Rapid Glass customer service no later than 2 days after paying the deposit.
2. Refund Policy
2.1. If a cancellation request is received within the specified cancellation deadline, a full refund will be issued to the customer within 5 to 7 business days.
2.2. If a cancellation request is received after the specified cancellation deadline, no refund of the deposit will be issued.
3. Rescheduling
3.1. Customers may request to reschedule their installation, subject to availability. A rescheduling fee may apply.
4. Force Majeure
4.1. In the event that the customer is unable to fulfill their obligations under this agreement due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or other unforeseen events (collectively, "Force Majeure Events"), the customer reserves the right to cancel or reschedule the installation without liability. In such cases, a full refund or rescheduling option will be provided, subject to availability.
5. No-Show Policy
5.1. If a customer fails to show up for a scheduled service without providing prior notice and does not contact Thlynn LLC DBA Rapid Glass Atx, no refund will be issued, and a rescheduling fee will be added to the final purchasing price.
6. Termination by Thlynn LLC DBA Rapid Glass
6.1. Thlynn LLC DBA Rapid Glass reserves the right to terminate this agreement and cancel the service at any time due to non-compliance with the terms and conditions outlined herein or for any other valid reason. In such cases, a refund may be issued at the discretion of Thlynn LLC DBA Rapid Glass.
7. Contact Information
7.1. All cancellation requests and inquiries should be directed to:
Thlynn LLC (DBA Rapid Glass Atx)
Phone: (512) 222 - 7369
Email: support@rapidglassatx.com
8. Changes to the Cancellation Policy
8.1. Thlynn LLC DBA Rapid Glass reserves the right to modify or update this cancellation policy at any time. Customers will be notified of any changes through the contact information provided during booking or reservation.
By engaging in business with Thlynn LLC DBA Rapid Glass, you agree to abide by the terms and conditions outlined in this cancellation policy.
Thlynn LLC DBA Rapid Glass reserves all rights not expressly granted herein.
Effective Date: 28 April 2024
Thlynn LLC (DBA Rapid Glass Atx)
Return Policy
Last Updated: 28 April 2024
1. General Return Policy:
We understand that customer satisfaction is crucial. Our return policy is designed to provide a fair and transparent process. Please read the following guidelines carefully before initiating a return.
2. Return Period:
Customers may request a return within 7 days from the date of the installation.
3. Return Eligibility:
Returns will only be accepted for the following reasons:
a. Defective Product: If the PDLC Smart Film is found to be defective upon installation or within the return period. Defects include but are not limited to -
Flickering.
Bubbles, scratches, or cuts greater than ¼ of an inch.
Separation of the film from the window.
b. Shipping Damage: In the case of visible shipping damage upon receipt of the product.
c. Electrical Issues: In the event our Smart film or its components causes any electrical issues in your residence or place of business.
4. Ineligibility for Returns:
Returns will not be accepted under the following circumstances:
a. Change of Mind: We do not accept returns for products where the customer has changed their mind or no longer needs the product.
b. Installed Products: Once the PDLC Smart Film is installed, returns will only be considered if the product falls within the terms of section 3.
a. Misuse: Any installation that does not adhere to the provided installation guidelines or misuse of the PDLC smart film will void the warranty. This includes scratches or damages caused by the customer after installation has been completed.
b. Unauthorized Modifications or Repairs: Any attempt to modify or repair the smart film by unauthorized personnel will void the warranty.
c. Acts of Nature, Accidents, or External Causes: Damages resulting from natural disasters, accidents, or external factors beyond our control are not covered by this warranty.
d. Environmental Factors: This warranty does not cover damages caused by exposure to extreme environmental conditions such as excessive heat, cold, humidity, or corrosive substances.
e. Third-Party Accessories: Any damages or malfunctions caused by the use of non-approved third-party accessories or components are not covered.
5. Return Procedure:
To initiate a return, follow these steps:
a. Contact THLYNN LLC (DBA Rapid Glass Atx) Customer Support at support@rapidglassatx.com with your order number to request a Return Authorization (RA) number.
b. Provide proof of purchase, including the date of purchase and your order number.
c. If the return is approved, you will be provided with instructions on how to return the product, if a Rapid Glass employee is unable to return to your address and remove it ourselves.
6. Return Shipping:
Customers are responsible for the cost of return shipping. Ensure that the returned product is adequately packaged to prevent damage during transit. Return Smart film to -
8911 N Capital of Texas Hwy
Suite 4200
Austin, TX 78759
7. Inspection and Approval:
Returned products will undergo inspection to verify eligibility for a refund or replacement. Approval is contingent upon the product meeting the return eligibility criteria.
8. Refund or Replacement:
Upon approval, customers may choose either a refund of the original purchase price or a replacement product. If a specific product is no longer available, THLYNN LLC (DBA Rapid Glass Atx) will provide an equivalent product of equal or greater value.
9. Installed Products and Warranty:
Once the PDLC Smart Film is installed, returns are only accepted if the product falls within the terms of our warranty. Refer to the warranty documentation for details on warranty coverage.
10. Contact Us:
If you have any questions or concerns regarding the return process, contact THLYNN LLC (DBA Rapid Glass Atx) Customer Support at support@rapidglassatx.com.
11. Disclaimer:
This return policy is subject to change at the discretion of THLYNN LLC (DBA Rapid Glass Atx). Please check our website for the most up-to-date return policy.
Thlynn LLC (DBA Rapid Glass Atx)
Privacy Policy
Last Updated: 28 April 2024
1. Introduction
At THLYNN LLC (DBA Rapid Glass Atx), we are committed to protecting your privacy and ensuring the security of your personal information. So to start this off, we will never sell your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1. Information You Provide: We may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and other information when you:
Register for an account
Make a purchase
Subscribe to our newsletter
Contact us through our website or customer support
2.2. Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:
Your IP address
Browser type
Operating system
Referring URLs
Pages viewed
Clickstream data
2.3. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your user experience and collect information about your online activities. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We may use your personal information for the following purposes:
To provide and maintain our services
To process your orders and payments
To send you updates, newsletters, and promotional materials
To respond to your inquiries and provide customer support
To improve our website and services
To comply with legal obligations
4. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
To service providers who assist us in providing our services
To comply with legal obligations
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of all or a portion of our assets
5. Your Choices and Rights
You have certain rights regarding your personal information, including:
The right to access and request a copy of your personal information
The right to correct inaccuracies in your personal information
The right to withdraw consent
The right to delete your personal information (subject to legal limitations)
The right to object to the processing of your personal information
To exercise these rights, please contact us using the contact information provided in Section 9.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
7. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: support@rapidglassatx.com
